Frequently Asked Questions Coronavirus (COVID-19)

Health & Travel Advice

Coronavirus (COVID-19) health alert

The World Health Organization has announced that COVID-19 is a pandemic.

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

Symptoms of COVID-19

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

Symptoms can include:

– Fever
– Coughing
– Sore throat
– Fatigue
– Shortness of breath

If you are sick and think you might have COVID-19, check your symptoms using healthdirect’s Coronavirus (COVID-19) Symptom Checker:

How to prevent infection and to slow transmission of COVID-19

To prevent and slow the transmission of COVID-19, you must:

– Wash your hands regularly with soap and water or clean them with alcohol-based hand rub.
– Maintain at least 1 metre distance between you and people coughing or sneezing.
– Avoid touching your face.
– Cover your mouth and nose when coughing or sneezing.
– Stay home if you feel unwell.
– Refrain from smoking and other activities that weaken the lungs.
– Practice physical distancing by avoiding unnecessary travel and staying away from large groups of people.

How can I seek medical help?

Seek immediate medical attention and always call before visiting your doctor or health facility if you believe you are developing COVID-19 symptoms.

– If you want to talk to someone about your symptoms, call the National Coronavirus Helpline for advice on : 1800 020 080
– To seek medical help from a doctor or hospital, call ahead of time to book an appointment.
– Find out below if there is a GP respiratory clinic in your state/territory and near your area and how to register for an appointment:
– Queensland:

What is the COVIDSafe App and should I download it?

The COVIDSafe app is part of our work to slow the spread of COVID-19. Having confidence we can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.

The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians. The more Australians connect to the COVIDSafe app, the quicker we can find the virus.

Download the COVIDSafe app, click here:

What are the current travel Australian Travel Restrictions?

The Federal Government advises all Australian Citizens to not travel overseas at this time.

The Australian Borders are currently closed except for Australian Citizens and Permanent Residents. For detailed information as to who can be let into the country, please visit

Social Distancing

What is Social Distancing?

Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people.

Why is Social Distancing important for coronavirus (COVID-19)?

Social distancing is important because COVID-19 is most likely to spread from person-to-person through:

– Direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared
– Close contact with a person with a confirmed infection who coughs or sneezes, or
– Touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

The more space between you and others, the harder it is for the virus to spread.

Strategies on how to keep your distance in public, at home, and at work

Below are some ways to keep you distance in public, at home, and at work to help prevent the spread of coronavirus (COVID-19).

Social distancing in public:

– Stay at home and only go out if it is absolutely essential
– Keep 1.5 metres away from others
– Avoid physical greetings such as handshaking, hugs and kisses
– Use tap and go instead of cash
– Travel at quiet times and avoid crowds
– Avoid public gatherings and at risk groups like older people
– Practise good hygiene

Social distancing at home:
All Australians are required to stay home unless it is necessary to go outside. You are permitted to leave home for the essentials:

– Shopping for food
– Exercising — in a public space such as a park, limited to no more than 2 people
– Going out for medical appointments or to the pharmacy
– Providing care or support to another person in a place other than your home
– Going to work if you cannot work from home.

Steps for social distancing in all homes include:
– Keeping visitors to a minimum
– Regularly disinfecting surfaces that are touched a lot, such as tables, kitchen benches, hand rails and doorknobs
– Increasing ventilation in the home by opening windows or adjusting air conditioning.

Social distancing at work:
If you can, work from home. If you cannot work from home and you are sick, you must not attend your workplace. Steps for social distancing in the workplace include:

– Stop shaking hands to greet others
– Consider cancelling non-essential meetings. If needed, hold meetings via video conferencing or phone call
– Put off large meetings to a later date
– Hold essential meetings outside in the open air if possible
– Promote good hand, sneeze and cough hygiene
– Provide alcohol-based hand rub for all staff
– Eat lunch at your desk or outside rather than in the lunch room
– Regularly clean and disinfect surfaces that many people touch
– Open windows or adjust air conditioning for more ventilation
– Limit food handling and sharing of food in the workplace
– Avoid non-essential travel
– Promote strict hygiene among food preparation (canteen) staff and their close contacts.

For more information on social distancing for coronavirus (COVID-19), visit Australian Government Department of Health website here:

How can I keep in touch with others while practising Social Distancing?

You can still keep in touch with family, friends, work colleagues and others while you practise social distancing by:

– Use video chats
– Make phone calls to people you would normally catch up with in person
– Use online groups to interact
– Chat with neighbours while keeping 1.5 metres apart
– Look after your mental health by visiting Head to Health website for more information, visit here:

Axis Institute Operations Update

Campus closure and course delivery

Brisbane campus is currently closed. All classes have been moved to Virtual classes. Virtual classes will be conducted from the location of the student’s residence. Students are required to have appropriate study desk and chair and meet the computer requirements listed below.

What all do I need to attend virtual classes?

Due to the COVID-19 pandemic, any current/prospective students enrolling to study at Axis Institute will need to ensure they are able to connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are:

– Access to a laptop/computer is preferred
– An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge
For Windows: Windows 10, 4 Gb RAM installed (minimum)
FOR MAC: Mac OS X 10.13 or above
– Access to Word processing software, such as Microsoft Word
– Reliable internet connection

How do I access the online platform?

You will be able to access learning and assessment materials through Moodle and classes will be held virtually using Microsoft Teams. Student Services will be emailing you documentation on How to Login to Moodle and How to use Teams for Virtual Classes.

What days are my classes?

Please contact your trainer or our student support team to assist you.

What happens if I cannot make the virtual classes?

Please inform your trainer and the student support team about not being able to attend along with reasons for not attending.

What happens if I need support with IT?

If you are facing difficulty in accessing virtual classes, please contact our IT helpdesk at he[email protected] and they will be able to assist you.

I am having issues understanding something about a topic, who should I contact?

Your trainer will be the first point of contact, please try to get in touch with your trainer and they will help you out.

Who can and cannot participate in virtual classes?

Student who can participate in virtual classes:

Students must be onshore to commence/continue studying at Axis Institute by participating in virtual classes.


Students who cannot participate in virtual classes:

Students who are offshore and have a valid visa, and cannot travel to Australia, will need to suspend/defer their course to a future intake and cannot commence/continue to study their course in virtual classes.

Students who do not have visa and are offshore, will not be allowed to commence to study their course in virtual classes.

I am onshore (in Australia), can I attend virtual classes?

Students are required to be onshore (in Australia) to commence and/or continue studying virtually with us.

I am student of Axis Institute, currently offshore (outside Australia in a different country), can I attend/ commence a new course?

Students who are offshore (outside Australia in a different country), have a valid visa, and cannot travel to Australia are required to suspend/defer their course to a future intake. Additionally, they cannot commence and/or continue a course virtually.

I am a new student, my visa was granted recently, can I commence virtually?

If a new student is currently Offshore, they cannot commence their studies virtually – regardless of visa grant status.

Students are to defer their course to the next feasible intake (for now, that is August intake).

I am a prospective student, I do not have a student visa to Australia and currently offshore (outside Australia in a different country), can I commence a course at Axis Institute and then apply for the visa?

Students who do not have a visa and are offshore, will not be allowed to commence a course virtually.

Student Support

What happens to my Vocational Placement?

Courses that comprises units of practical classes and vocational placement are not offered virtually. Students will be required to wait until face-to-face classes are resumed on campus.

These measures have been put into place in anticipation that the institute will re-open the classes in the coming months.

What if I cannot complete my course on time?

If you are impacted by COVID-19 and are unable to complete your course on time, please contact our student support at your respective campus or by email on [email protected] and our friendly student services staff will help you out with your enrolment.

My visa is about to end, do I have to apply for a new visa?

If your visa is expiring, you need to apply for a new visa to stay here. If you plan to study further, you will need to apply for a student visa. Please visit for further options and information on applying for visas and staying in Australia.

Attendance and Course Progress Monitoring

Is attendance monitored?

Even though classes are being delivered through online learning, all students must meet the attendance requirements and all virtual Classes.

Axis Institute will be monitoring attendance virtually along with course progress. The college is required to report any students not meeting the attendance requirements to the Department of Home Affairs if any student falls below the required level of attendance. The institute will advise students to maintain required minimum attendance virtually.

Are there any changes to my course progress requirements?

Though classes are run Virtually, the face to face course progress requirements will still apply.

View Course Progression Policy and Procedure here:

Axis Institute advises all its students to keep submitting assessments and progress in their course.


All students having difficulties paying tuition fee are advised to contact our accounts department on [email protected] describing briefly how covid-19 had affected you and explaining your circumstances. Our accounts staff will endeavour to revert to you as soon as possible.

Contact us if you have any concerns


Axis Institute is here to assist its students get through this crisis.  We request all our students to stay safe and hygienic and adhere to government directives all the time while practising social distancing.

If you have been tested positive for Covid-19 or for any other concerns in regards to your enrolment, please contact [email protected]

If you have difficulty in paying your tuition fee, please contact [email protected] to discuss suitable options.